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Frequently Asked Questions
Our waxes are sourced from high-quality producers. We only use natural soy wax that caters to environmentally conscious people. Soy wax is not made from petroleum, like paraffin candles. It is made from a renewable source that does not increase the CO2 levels in the atmosphere.
We use clean fragrance oils that contain essential oil components. All our fragrance oils are paraben-free and phthalate-free which makes them safer for you and the environment.
Yes, definitely! When 1/4 inch of wax remains, stop using the candle. Then put the container in hot soapy water to soften any residue, wash, rinse and dry. Use caution and care when removing the remaining wax and wicks. Discard all wax in the trash – never put wax down the drain or garbage disposal.
Not only can our containers be reused but it can be refilled with the fragrance of your choice. A $2 per container rebate will apply to your next purchase when you bring them back. We do our best to be as eco-friendly as possible.
We are proud to say that all our ingredients and products are made from 100% natural ingredients and our suppliers are certified vegan.
We sure do! We are happy to produce candles for your special event bridal/wedding/baby showers, store stock, subscription boxes and more!
Please feel free to reach out for more information!
We offer free delivery to your front door in the Ottawa region or on orders exceeding the minimum total amount for free shipping. For all other Canadian locations, standard shipping fees will apply.
This all depends on the size of your jar. An 8oz-10oz size jar, has an approximate burning time of 55 hours. This means, approximately 7 hours per ounce. We recommend a minimum burn time of 3-4 hours each time in order to fully melt the wax across the top.
Candles can be placed in different rooms throughout the house; Kitchen, Bathrooms, Office, Bedrooms to name a few. Our fragrances can easily fill a small apartment. However, a few candles are needed for bigger spaces, especially with high ceilings and open concept areas. Its is also possible to light up two candles with the same fragrance or even mixing fragrances. Please do not leave your candles unattended.
Local orders are processed and delivered within 2-3 business days. For orders requiring carrier shipping 3-7 business days. Some exceptions apply on bulk orders. We will reach out to you regarding any delays.
Unfortunately we do not at the moment but hopefully in the future.
No, Clarima Candles does not use products tested on animal.
Yes, absolutely! We can customize the label of your candle, either by adding a name or a special message. We also have options of toppings to add on top of your candle; dried rose buds, jasmine buds and lavender. We also have the option to add Quartz stones (pink/white).
Please contact us or specify in the note section at checkout if you’d like to customize your order.
Frosting refers to the little crystal-like structures occasionally seen on the soy wax candles. Frosting usually occurs during the cooling process or as a result of other ingredients added to the wax (like dye). Frosting is a natural occurrence in soy candles, especially with 100% soy wax. If you see any frosting on your candles, there is nothing to worry about! It is totally natural and common in soy candles and won’t affect your burn or fragrance. In most cases it is due to the way the wax melts and resets as it cools.
Frosting and/or discoloration may also occur after burning a candle. This happens with darker colored dyes. It’s all natural with soy wax!
Orders & Cancellation policies
Orders are placed online using our website or our Instagram page. However, we highly recommend ordering on our website to track your orders.
Unfortunately we do not offer refunds after our product have left our shop due to COVID circumstances.
Any cancellation within 12 hours after placing your order will be fully refunded. However, if you decide to cancel your order after the 12 hour period, we will retain 50% of your total amount as candles are made on per order base. Contact us at info@clarimacandles.com with your order details.